FAQ

Modern Matchmaker is a relationship platform being built around detailed profiles, personal preferences, and compatibility-based matchmaking. It is designed to help people discover potential partners whose values, personalities, lifestyles, interests, and relationship goals may align with their own.

Create an account and provide accurate information when completing the profile steps currently available. Keeping your information up to date will help the platform provide more relevant features as they become available.

The platform is being introduced progressively. Account registration is currently the main available functionality while we build the initial community and continue developing the compatibility experience. Matchmaking and additional features will be introduced as the platform progresses.

Modern Matchmaker is intended for adults aged 18 or older. If the law where you live requires a higher minimum age, that higher age applies.

The compatibility experience is being developed around information and preferences provided by users. The planned approach considers areas such as values, personality, lifestyle, interests, and relationship goals. Recommendations can help identify potential compatibility, but they cannot predict whether two people will connect or how a relationship will develop.

Complete the information requested in the profile steps available to you. Some information may be optional. Providing relevant and accurate details can help make future compatibility results more useful.

No. Compatibility results are intended to help you discover potential partners. They are based on the information available to the platform and cannot account for every aspect of a person, guarantee mutual interest, or predict the outcome of a relationship.

Identity verification helps reduce fake accounts and support trust within the community. Verification is required before users can start or receive interactions. It may be performed by Didit and can involve an identity document and a liveness check. Verification confirms only the checks performed. It is not a criminal background check and does not guarantee a person's intentions, conduct, or safety.

You are responsible for keeping your account and profile information accurate. Accounts that contain false or misleading information, impersonate others, or violate our Terms of Use may be restricted, suspended, or removed.

Profile visibility depends on the features available and the applicable visibility settings. Information you provide may also affect profile details or compatibility results shown to other users. Avoid adding information to profile fields that you do not want other users to see.

You can update or remove information through the account features made available to you. Some information may be needed for specific platform features, and changing or removing it may affect those features.

Use the reporting or blocking controls when they are available in the platform. Reports may be assessed using automated tools and human moderation. Depending on the circumstances, we may take action under our Terms of Use, but we cannot guarantee a particular outcome or response time.

No. Verification does not establish a user's intentions or guarantee their behavior. We do not conduct criminal background checks. Use caution when communicating with people, protect your personal information, and follow sensible precautions before meeting anyone in person.

No. Any meeting-safety features offered by the platform are optional tools, not emergency services or active monitoring. The platform does not track or intervene in meetings. If you are in immediate danger, contact local emergency services.

Depending on how you use the platform, we may process account details, profile information, preferences, photos, verification information, interactions, technical and diagnostic data, and support communications. Some profile fields may contain sensitive information, such as ethnicity, religion, or sexual orientation. Please review our Privacy Policy for details about the information we process and why.

We use information to operate accounts and profiles, provide compatibility features, verify identity and age, protect the platform, process purchases, provide support, and improve the service. Profile information may influence the details or compatibility results shown to other users, depending on the features and visibility settings.

The Help Center provides an option to download certain account information in JSON format. This should not be treated as a complete copy of every item of information processed by the platform. For privacy requests, contact support.

You can request account deletion through the Account section of the Help Center or by contacting support@modern-matchmaker.com. We may retain limited information when necessary for legal compliance, security, fraud prevention, disputes, or other purposes permitted by law. Backup copies may remain until they are overwritten in the ordinary backup cycle.

No. Account deletion and subscription cancellation are separate. Cancel directly with the provider or platform through which you purchased the subscription, such as Stripe or Apple, to prevent future renewal charges.

We use technical and organizational measures designed to protect personal information, including access controls and protections for data transmitted between your device and our services. No method of transmission or storage can be guaranteed to be completely secure. See our Privacy Policy for more information.

Some platform features may be available for free, while additional features or interactions may require Sparks, a paid subscription, or another purchase. Any applicable price and conditions are shown before you confirm a purchase.

Sparks are virtual credits used for designated features within Modern Matchmaker. They have no cash value, cannot be transferred to another user, and cannot be redeemed for money. Refunds are available only where stated at purchase or required by law.

Depending on the purchase option and platform, payments may be processed by Stripe or Apple. Payment credentials are handled by the relevant provider. We receive the transaction details needed to validate purchases and manage subscriptions, and we do not intentionally store full payment card numbers or security codes.

Cancel through the provider or platform you used to subscribe. For example, subscriptions purchased through Apple must be managed through your Apple account, while other purchases should be managed through the relevant checkout or billing service. Deleting your Modern Matchmaker account does not cancel a subscription.

Use the in-app feedback section or email us at support@modern-matchmaker.com.

Modern Matchmaker currently supports English, Portuguese, Spanish, Chinese, French, Italian, and German.